Cancellation & Weather Policy

Weather & Rain Delays

Lawn maintenance heavily depends on weather conditions.

• If heavy rain or storms render lawns too wet to mow safely or without damaging turf, service may be delayed.
• When weather conditions prevent scheduled service, the appointment may be shifted by 1 to 2 days or moved to the next available operating day.
• Severe weather, flooding, lightning, high winds, extreme heat, or other unsafe conditions may require additional scheduling changes.
• Olvera's Lawn Service will make reasonable efforts to notify customers when weather affects their scheduled service.
• Weather-related delays do not constitute a cancellation of the customer's recurring service agreement.

We appreciate your patience as we work to provide quality lawn care while protecting your lawn, our equipment, and our crew.

Service Cancellations & Skips

• To skip or reschedule a specific mowing appointment, please notify us at least 24 hours in advance whenever possible.
• Cancellations of recurring service agreements require written notice at least 7 days prior to your next scheduled service cycle.
• Short-notice cancellations or inaccessible properties may be subject to applicable trip or service fees.
• Weather-related cancellations are handled according to the Weather & Rain Delay policy above.

Extreme Weather & Unsafe Conditions

Olvera's Lawn Service prioritizes the safety of its employees, customers, equipment, and property.

Service may be delayed, shortened, rescheduled, or canceled when conditions include:

• Lightning or active thunderstorms
• Tornado warnings or severe weather
• Flooding or standing water
• Extremely wet or unstable soil
• Dangerous winds
• Extreme temperatures
• Unsafe property conditions
• Other conditions that create an unreasonable safety risk

Service will resume when conditions are reasonably safe and the route can be completed.