Terms of Service

Welcome to Olvera's Lawn Service. By booking our services, you agree to the following terms and conditions governing our lawn care and yard maintenance services in the Fort Worth area.

1. Service Agreements & Scheduling

• Routine mowing schedules, including weekly or bi-weekly services, operate on a recurring route basis. Specific arrival times may vary due to weather, traffic, route pacing, and other scheduling conditions.
• Clients are responsible for ensuring clear, safe access to the property on scheduled service days, including unlocked gates, removed pet waste, and cleared toys, equipment, vehicles, or other obstacles.
• If a technician cannot access the yard due to a locked gate, blocked access, or another issue caused by the customer, a trip fee may apply.
• If your routine service day falls on a major national holiday, our team may reschedule your service for the closest available operating day that week.
• Service schedules may occasionally change due to route adjustments, weather, equipment issues, or other circumstances outside of our control.
• Customers may contact Olvera's Lawn Service to request a schedule change or temporary service pause.

2. Estimate & Pricing Policy

• Estimates are based on information provided by the customer and the visible condition and size of the property at the time of the estimate.
• Final pricing may change if the actual property conditions differ significantly from the information provided during the estimate.
• Additional services or work outside the agreed scope will be communicated to the customer and, when applicable, approved before the additional work is performed.
• Recurring lawn maintenance pricing applies to the services specifically included in the customer's service agreement.
• Special projects, cleanups, landscaping work, or other services may be priced separately.

3. Overgrown & First-Time Service Policy

• Properties with significantly overgrown grass, weeds, excessive leaves, branches, debris, or other accumulated material may require an additional cleanup or overgrowth fee.
• The first service at a property may be priced differently from routine maintenance if additional labor or equipment is required to bring the property to a maintainable condition.
• Extremely overgrown, inaccessible, or unsafe properties may be declined or require a separate estimate before work begins.
• Customers will be informed of significant additional charges when reasonably possible before the additional work is performed.

4. Payment Terms

• Invoices are generated upon completion of service and are due within the agreed payment window.
• For recurring clients, automatic card billing may be required when agreed upon as part of the service arrangement.
• Late payments may result in suspension of future lawn services until the outstanding balance is settled.
• Customers remain responsible for approved services completed before cancellation or suspension.
• Any applicable fees will be communicated to the customer before being charged whenever reasonably possible.

5. Service Standards & Guarantees

• If you are not completely satisfied with the quality of your lawn maintenance service, notify us within 24 hours of service completion, and we will review the concern and, when appropriate, return to correct the issue at no additional charge.
• Olvera's Lawn Service maintains turf at standard mowing heights appropriate for common North Texas grass types. Specific height requests outside of standard practices are performed at the client's own risk.
• Lawn appearance can vary due to grass type, weather, soil conditions, irrigation, pests, disease, and other factors outside of the company's control.
• Olvera's Lawn Service reserves the right to refuse, suspend, or cancel service on any property presenting hazardous conditions, unsafe slopes, excessive debris, dangerous equipment, aggressive animals, or other conditions that could place employees or customers at risk.

6. Service Inclusions & Limitations

Routine mowing services may include the services specifically listed in the customer's service agreement, such as:

• Grass mowing
• Edging around applicable lawn areas
• String trimming around obstacles and landscape areas
• Blowing grass clippings from applicable hard surfaces

Services such as the following may require a separate agreement or additional charge:

• Leaf removal
• Large debris removal
• Tree trimming
• Landscaping
• Flower bed maintenance
• Fertilization
• Weed treatments
• Irrigation repairs
• Major property cleanups
• Other specialty services

Customers should confirm which services are included in their individual service agreement.

7. Safety & Property Conditions

• For the safety of our crew and your pets, all pets must be secured indoors or in a safe area away from lawns during scheduled maintenance times.
• Technicians will not move heavy outdoor furniture, permanent lawn decorations, large equipment, or animal waste to perform services.
• Failure to clear obstacles may result in skipped sections of the property or an applicable trip/service fee.
• Customers should notify Olvera's Lawn Service of hidden or difficult-to-see hazards before service begins.
• Olvera's Lawn Service may stop or decline work if conditions become unsafe.

8. Property Damage & Liability

• Customers are encouraged to identify the location of sprinkler heads, irrigation equipment, landscape lighting, invisible fencing, utility markers, decorative items, or other equipment that may not be easily visible.
• Customers are responsible for ensuring that personal property and movable items are safely stored or moved away from areas being serviced.
• Olvera's Lawn Service carries professional liability insurance.
• Any claim regarding possible property damage, including damage involving sprinkler heads, landscape lighting, irrigation equipment, or similar property, must be reported within 48 hours of the service date.
• Claims will be reviewed based on the circumstances and available information.
• Olvera's Lawn Service is not responsible for damage to items that were improperly installed, hidden, concealed, already damaged, or not reasonably visible to the technician when the service was performed.

9. Access & Gate Policy

• Customers must provide safe and reasonable access to all areas included in the scheduled service.
• Gates should be unlocked or accessible at the scheduled service time.
• Customers should provide updated gate codes or access instructions whenever necessary.
• Vehicles, trailers, toys, equipment, pet waste, and other obstacles should be removed from areas that need to be serviced.
• If the property cannot be accessed because of a customer-controlled issue, the service may be skipped and a trip fee may apply.

10. Service Area

Olvera's Lawn Service primarily serves customers in the Fort Worth area and surrounding communities.

Service availability may vary based on route, distance, scheduling, and current capacity. Customers outside the normal service area may contact us to determine whether service is available.

11. Communication Policy

Olvera's Lawn Service may communicate with customers regarding:

• Appointment scheduling
• Weather delays
• Service confirmations
• Schedule changes
• Estimates
• Account information
• Payment reminders
• Service-related questions

Communication may occur through phone calls, text messages, email, or other contact information provided by the customer.

12. Photo & Video Policy

Olvera's Lawn Service may take before-and-after photos or videos of completed lawn work for internal documentation, quality control, or marketing purposes.

When used for marketing, reasonable efforts will be made to avoid displaying private customer information, identifying documents, or other sensitive information.

Customers may contact Olvera's Lawn Service regarding concerns about the use of photographs or videos of their property.

13. Recurring Service Cancellation & Termination

• Customers who wish to skip or reschedule a specific mowing appointment should provide at least 24 hours' notice whenever possible.
• Cancellations of recurring service agreements require written notice at least 7 days prior to the next scheduled service cycle.
• Customers moving from the property should notify Olvera's Lawn Service as soon as possible.
• Customers may request a temporary pause in service when available.
• Any outstanding balance for previously completed services remains due after cancellation.
• Olvera's Lawn Service may suspend or terminate service for non-payment, unsafe conditions, repeated access problems, abusive behavior, or other circumstances that make continued service impractical or unsafe.